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Customer Service

Shipping & Returns:

Freight: All orders shipped FOB, Toronto, Ontario. Using Canpar. If you require any other freight company or service additional charges may apply. 

Credit Claims: Claims covering defective merchandise and shipping errors must be submitted within 14 days of receipt of goods, or they will not be accepted and or applied to invoices. Please retain any packaging and damaged product to assist in processing a claim.  Please take pictures of all damaged boxes at time of delivery. Return of product will not be accepted without prior authorization. There will be a 20% restocking fee (minimum $10.00) for returned merchandise.

Backorders: Any Backorders under $100.00 will be cancelled unless instructed otherwise on the order. Incredible Novelties Inc. will ship backorders automatically within a 30 day period of original ship date without prior notice. If you do not require the backorder, please specify at time of purchase or at time of delivery. Incredible Novelties Inc. has the right to cancel any backorders at their discretion.

Special orders and pre-booked items are not considered backorders.

All Regular Freight Policies Apply for Any Backorders.

PLEASE Ask Your Sales Representitive For Full Details an Policy

 

Privacy & Security

Incredible Novelties Inc. is committed to protect your privacy Incredible Novelties Inc. is informing you of its security measures, its policy on the nature of customer information collected when you register via the Site, the reasons for which this information is collected, and the use that is made of this information.

What personal information does Incredible Novelties Inc. collect? Incredible Novelties Inc. requires that you transmit your name, address, phone number, e-mail address and other information with your consent while using our site or when placing an order.

What use does Incredible Novelties Inc. make of the information collected?

Customer information allows Incredible Novelties Inc. to open an account in your name, to contact you in the event of a problem with an order, to customise your surfing experience and, if you so authorise us, to send you a customised Newsletter. Incredible Novelties Inc. would like to inform you that its advertisers and/or partners do not, at any time, have access to confidential customer information. In addition, Incredible Novelties Inc. does not sell its lists of users. You always have the option to request from Incredible Novelties Inc. that you no longer want to receive the Newsletter.

Credit Card

This website does not at anytime require you to enter or process a credit card. Therefore no credit card information is stored or processed using this site. Head office will be in touch with you after you have placed an order to inquire about payment details if required.

Links to other sites The Incredible Novelties Inc. Site includes links to web sites operated by other companies. When you click on these links, you leave the Incredible Novelties Inc. Site. Incredible Novelties Inc. has no control over the operation of these web sites, and Incredible Novelties Inc. does not in any way whatsoever, accept liability beyond the fact these Web sites are listed and linked to Incredible Novelties Inc.. Any personal information that you transmit through these sites is subject to the personal information protection policies of each of these sites. We recommend that you pay careful attention to the personal information protection policies of these sites.

«Cookies» «Cookies» are small pieces of information that are stored by your browser on your computer's hard drive. Telltales are harmless in that they cannot extract information from your hard disk, over which you have full control. Incredible Novelties Inc. uses telltales mainly in order to determine traffic on the site, to transmit information that is highly usable by its marketing department, and to personalise the future use you make of the site. This technology does not systematically place personal information about you at Incredible Novelties Inc.’s disposal. It is always possible to no longer be subject to cookies by modifying your computer’s configuration. But by doing so, it will be impossible to place an order using the Site.

Reservations Incredible Novelties Inc. reserves the right to modify this policy at any time. Incredible Novelties Inc. also reserves the right to transmit personal information about you to the extent Incredible Novelties Inc. must do so under the law or so as to protect the copyright of the site or those of its users, partners, advertisers or suppliers.

Conditions of Use
 

No Minimum Orders 

Orders Less Than $100: Add a handling fee of $10.00 per destination 

Terms: Opening orders are accepted with Visa, MasterCard, or debit. Net 30 day terms with approved credit. A charge of 2% per month (24% APR) on all orders not paid within terms. A $30.00 NSF will be charged for all cheques returned unpaid.

 

Freight: All orders shipped FOB, Toronto, Ontario.

Credit Claims: Claims covering defective merchandise and shipping errors must be submitted within 14 days of receipt of goods, or they will not be accepted and or applied to invoices. Please retain any packaging and damaged product to assist in processing a claim.  Please take pictures of all damaged boxes at time of delivery. Return of product will not be accepted without prior authorization. There will be a 20% restocking fee (minimum $10.00) for returned merchandise.

Backorders:  Please see Shipping  & Returns for policy.

Prices: Prices, terms and items are subject to change without prior notice. This website is not an offer to sell, and any orders may be declined.

Pictures: Swirls, packaging, colours and assortments may vary from pictures with in the website. All pictures are the property of Incredible Novelties Inc and may not be downloaded, re-printed or used in any manor without written approval for Incredible Novelties Inc. Management.

THE VERY BEST IN PROMOTIONAL PRODUCTS

Incredible Incentives a subsidary of Incredible Novelties Inc. is a leading PROMOTIONAL MARKETING AND CONSULTING FIRM, providing innovative and unique product solutions to a wide range of industry sectors. Our focused approach to highlighting and recognizing a clients specific needs and requirements is what allows us to continually offer creative and cutting edge product ideas. We not only relate to your product or brand, but we also create a buzz!! Our diverse product line and network, enables us to bring the world to your office. We are regularly sourcing the globe to find the next latest and greatest. Let us work with you to ELEVATE YOUR BRAND. We help you find a cost effective way to market and promote your business with custom promotional items that speak to your customers and clients.

 

Open an Incredible World of Promotions AND VIEW OUR CATALOGUE HERE >>